Frequently Asked Questions
Booklist FAQ’s
How do I place an order?
Online - booklists.theteachinghub.com.au
1. Go to the Home page. Click the drop-down box, choose your school and year level then press 'View booklist'.
2. For High School Students in Year 11 & 12, select your subjects (for Years 7-10 select all) then press
'Show Booklist'.
3. Add students name.
4. Make any changes to quantities (if needed), tick 'I am happy with the quantities entered' then add to the cart.
5. Follow the prompts to create your account, or log-in.
6. Add any other booklists by returning to the drop-down box and choosing the year required.
7. Proceed to checkout and select your payment option.
Email - booklists@theteachinghub.com.au - Ensure your name (& students) & contact details (email & mobile)
are written on the actual booklist. CROSS OUT ANY ITEMS NOT REQUIRED. (Please rule a line through anything not required and simply change quantity if needed)
Drop-off - call into our store (address & trading hours shown below) with your prepared booklist as for emailing.
DIY - You can pick your own booklist, then pay and take it with you. If a customer service person is
available, they will be happy to assist you.
Do you offer a delivery service?
Yes, within the City of Mandurah or your schools local intake area - $6 for one student $9 per family.
What payment options are available?
When ordering online, payment can be made with a credit card or direct deposit.
Banking details for direct deposit: Name of the account - The Teaching HuB - BSB 036-157 - Account No. 638816.
Direct deposits MUST show your invoice number as the reference. otherwise your payment won't be recognised.
Your invoice number is shown on your confirmation email.
If ordering via email or drop-off, payment is required after your booklist is complete.
Call us to pay by credit card or pay via direct depost prior to picking up your order.
Cash can be paid on the day you collect your order.
How will I know my booklist order is completed?
Whether you ordered online, email (scan) or drop-off, we will contact you via SMS,Text or Email.
If you want your order 'Delivered' you will be contacted before dispatch.
NB - IN REGARD TO ALL PICK-UP ORDERS - PLEASE CONTACT US THE DAY PRIOR TO COLLECTION.
WE WILL THEN HAVE YOUR GOODIES CLOSE TO OUR CUSTOMER SERVICE REGISTERS. THIS ASSISTS
GREATLY IN A QUICK TURN AROUND FOR YOU AND THE TEACHING HUB.
How long will it take to process my order?
We aim to have a 14 day turn-around (or earlier) from the time of receiving your order to notification it is ready.
Missing Items?
Any claims for missing items or incorrect picking of an item must be made within 14 days of receipt of your order, by emailing booklists@theteachinghub.com.au. No claims will be honoured after this time.
What if an item is out of stock?
We will let you know when the item is back in stock or offer a refund.
Product Substitution?
If a stationery item is unavailable it may be substituted with an equivalent item of the same or greater value and at no extra expense to the customer.
Refunds?
Items may be returned for a refund or exchange at any time up to 14 February or two weeks from date of purchase (whichever is later). Items must be in new condition and proof of purchase is required.
Refunds or exchanges will only be made after this time on items that are faulty, or in other cases at the discretion of TheTeachingHuB.
My school is not listed
Please tell your school Business Manager or P & C Committee about The Teaching HuB, we welcome the opportunity to quote for your next booklist and to grow our business with the local community.
Normal Shop Trading Hours
Monday to Fridays - 8am until 5pm
Saturdays - 8am until noon
Sundays & most public holidays - closed
Our store will be closed from Sunday 21st to Sunday 28th December 2025.
We will re-open Monday 29th December with normal trading hours. Closed Thursday 1st January the public holiday, reopening Monday 5th January 2026
Extended Hours - Thursdays - 8th, 15th, 22nd and 29th January - 8am until 8pm
Extended Hours - Saturdays - 24th & 31st January - 8am until 4pm
For any further information go to our website www.theteachinghub.com.au or email us on
booklists@theteachinghub.com.au or call on 0459 068 069.